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Frequently Asked Questions

Do I need to trim the wick?

Yes, we recommend trimming your candle's wick to 1/4 inch above the wax before burning.

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If your wick folds while your candle is burning, we recommend you extinguish the candle, trim the wick to 1/4 inch, and relight.

Do I need to place my candle on a dish or in a candle holder?

We highly recommend placing your candle on a fire-safe dish before lighting, in order to catch the wax and to minimize risk of fire.

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PLEASE always supervise lit candles, and BURN FOR NO MORE THAN 4 HOURS at a time!

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Keep out of reach of children and pets.

How do I use wax melts?

We recommend using a tealight or electric wax melter. Start by melting one or two pieces at a time. Allow to burn for no more than 3 hours at a time. When finished, carefully pour hot wax into a clean, dry can and allow to cool before disposing in the trash.

How do I get help with my order?

If something isn't quite right, please email us at gillingjulie@gmail.com and describe your question or issue. We want you to be happy with your purchase, and we're here to help.

FAQ: FAQ
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